Driver Troubleshooting Checklist

If Driver is not working as expected, try the steps below before contacting support.
For Driver on Mobile:

1. Restart the app

Fully close and reopen Driver.

2. Restart your device

Power your phone off and back on.

3. Update Driver

Install the latest version of Driver from the App Store or Google Play.

4. Check permissions

Driver requires:

• camera access
• location access
• motion & fitness access

5. Check available storage

Low storage may affect:

• recording
• uploads
• playback

6. Connect to WiFi and charging

Uploads work best while:

• connected to WiFi
• charging

7. Disable battery optimization

Some devices restrict recording or uploads while apps run in the background.

Still having issues?

Please contact support with:

• device model
• app version
• screenshots or screen recordings if possible
   

For in-vehicle Driver on AAOS (Android Automotive Operating System):

If Driver is installed in your vehicle but your trips are not appearing in Driver Cloud, something may not be fully set up yet.

Driver on Android Automotive is designed to capture trips automatically after setup. Use the checklist below to confirm everything is ready.

1. Confirm Driver is installed in your vehicle

Driver must be installed directly from your vehicle’s built-in app store.

Open your vehicle’s app launcher and look for the Driver app.

If you do not see Driver, open your vehicle’s Google Play Store app and install it.

2. Confirm you are logged into your Driver account

Open Driver from your vehicle’s infotainment screen.

Make sure you are signed into the same Driver account you use for Driver Cloud or the Driver mobile app.

If you are not signed in, log in and complete the setup prompts.

3. Accept the required app permissions

Driver needs the required vehicle and app permissions to capture trips.

Open Driver in your vehicle and check whether any permission prompts are still waiting for approval.

If prompted, accept the required permissions and complete setup.

4. Make sure your vehicle can connect to the internet

Trips upload when your vehicle has an internet connection.

Your vehicle may upload trips using:

• A built-in vehicle data plan
• Home WiFi
• A mobile hotspot

If your vehicle is offline, trips may not appear in Driver Cloud until the vehicle reconnects.

5. Take a drive after setup is complete

After Driver is installed, you are logged in, permissions are accepted, and your vehicle has internet access, take a normal drive.

Driver should automatically capture your trip. A trip will appear on the Driver app's home page. Once visible, the trip will automatically begin uploading.

Still not seeing trips?

If your trips are still not appearing after completing the checklist, contact support and include:

• The email address on your Driver account
• Your vehicle make and model
• Whether Driver is installed in your vehicle
• Whether you are logged in
• Whether permissions have been accepted
• Whether your vehicle has a data plan, WiFi, or hotspot connection