When reviewing a trip, you may notice your video recording does not display. This may be expected with the Pocket Drives function, or may be caused by something else. Please read below for more details about what might be the case for you!
Driver is dedicated to building the world’s smartest dash cam app. So for the times we’re in a rush and forget to record our trips with Driver, fear not; Driver will automatically create a journey with all the relevant data for you every time you drive to ensure you’re always protected even without recording. Learn more about Pocket Drives.
To Enable Pocket Drives: Select “Always” allow location access (by opening the Settings App -> Driver -> Location) to enable this mode.
Driver app is being used in the background
If Driver is recording on iOS and is interrupted from another app, your trip will continue, but will display a black screen during that time. Recording will continue automatically once Driver is visible on your screen again.
Unfortunately, iOS restricts the use of background recording. This means Driver will need to be in the foreground (visible on your device's screen) when the app is recording. We highly encourage connecting your device to your vehicle's bluetooth or Apple CarPlay if equipped so you can use other apps through your vehicle's controls to allow Driver to display on your device's screen.
Video file is corrupt
Sometimes, we find that the video file for your recording with Driver becomes corrupted. This may happen for a number of reasons, but is usually due to an interruption while recording, such as overheating, the app crashing, or other changes happening on the device.