For users subscribed to Driver Premium, their trips are backed up to their Driver Cloud. Sometimes, trips recorded on a device do not display on the Driver Cloud. This may happen for a variety of reasons:
Your trips are not syncing to the Driver Cloud
This may happen for a variety of reasons, so it is important to follow a few tips to ensure your trips are uploading successfully!
- Uploading trips at night is the easiest way to ensure your trips are backed up. If your device is connected to wifi, charging, and has the Driver app open (or backgrounded), your device will automatically upload your trips to the Driver Cloud!
- Keeping the Driver app open when not in use allows the app to continue uploading in the background. When you are done recording, background the app rather than closing it completely to allow your trips to continue uploading.
- Limiting the length of your recordings is not required, but will allow the app to upload the trips throughout the day in sections. Uploading a 10 hour trip takes 5x as long as a 2 hour trip!
Deleting trips from the Driver app's trip gallery
Trips can be manually deleted from the upload gallery. Driver will automatically remove trips from the upload gallery that have been uploaded to your Driver Cloud. This ensures all your trips are safely stored and your device keeps plenty of available storage.
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